Mathilde Hoops Aquamarine

Australia Post is used for all shipping.

FREE standard shipping Australia wide on orders above $100

Standard Australia Post $7.95

Express Australia Post $9.95

Orders are fulfilled within one business day.

International shipping rates available at checkout.

Solid Gold and Sterling Silver are the longest lasting materials for jewellery - and they have the price tag to match, and can still lose lustre over many years.

Gold Filled is a system of making jewellery that involves bonding 14 or 18ct Gold under extreme heat to a base metal (usually silver or brass). Most plated jewellery usually only has a thin 0.5% gold coating electroplated onto a base, which is why it often tarnishes quickly and wears off.

Gold Filled has a 5% level of solid gold and is more water resistant, has a warm gold colour, has no nickel or nasties in, and is longer lasting than normal plated and higher quality.

Gold Vermeil is classed as Demi-fine jewellery. It contains totally precious metal (925 Sterling Silver with a 2.5 or 3 micron 14 or 18k Gold layer ‘melted’/bonded to the top) It’s expensive because of the weight of precious metal gold and silver used, and the techniques used to make it.

The colour of gold is determined by two factors:

• The type of metal alloys included
• The percentage of each metal alloy

Natural gold and colour-saturated base alloys are what give yellow gold jewellery its rich shine. The alloys most commonly used, are copper with a red hue, and silver featuring a green hue. An expert mixture of copper, silver and pure gold gives this precious metal its signature warmth.

Gold-filled and vermeil pieces can still tarnish, but it takes special circumstances for that to happen, like excessive chemicals and water based use. Even though it’s an alloy, the thick layer on gold-filled pieces helps prevent tarnishing, because pure gold doesn’t tarnish.

More juicy info here

Orders may be returned for store credit within 30 days of delivery, excluding items subject to final sale listed below.

The following orders on our website are final sale unless faulty:

• International orders shipped to destinations outside the Australia & New Zealand

• Goods in our SALES collections and events

• Earrings; due to health and hygiene laws
• Items designated archive or final sale

• Orders purchased with store credit or gift cards

Purchases made with Afterpay or Paypal will have fees taken from any refund - fees will be waived in the event of the item being faulty.

If you wish to return an item that is eligible for return, please contact customersupport@bixbyandcompany.com.au to initiate the return process. Returns must be authorised by a customer service representative. Do NOT use Instagram DMs for customer service enquiries.

If your purchase is eligible for return, a customer service representative will provide instructions for return. Returns must be shipped within 4 days of authorisation.

Items must be in original, unworn condition, including original packaging, to be accepted for return. In the event of non-compliance, we reserve the right to deny the return and/or deduct a restocking or repair fee from any store credit.

Please pack your goods respectfully to avoid damage—we advise using the box your order arrived in. Bixby & Co will not be held responsible for any lost or damaged packages during transit.

Returns initiated beyond 30 days of receipt of your order, or shipped beyond 4 days of your receipt of a return authorisation, will not be accepted.

Please note that store credit issued as a result of a return excludes any shipping fees paid in connection with the original order and that all return shipping costs are the customer’s responsibility. 

If you have any questions about any pieces before making a purchase, please do not hesitate to contact us at customersupport@bixbyandcompany.com.au. We will gladly help with any questions or concerns you may have!